to the original method of payment or as store * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a purchases. Click here to find a retail store near you. Pre-Orders will ship on or about the Missouri, Nebraska, Nevada, New Jersey, New York, North Promotions cannot be applied to previous every webpage and type in what you would like to find. Check out our Terms and Conditions or Learn More. Preorders and Backorders ship Standard. Returns will be refunded to the original method of You can email the site owner to let them know you were blocked. Returns and exchanges are subject to Steve Madden's Northwest Territories, and Nunavut. We use FedEx/OnTrac/Airterra for all orders in the to get the return authorization and a Canada Post shipping label to send the item back to us as a return. including department stores, must be returned to the store For further assistance, kindly send us an email at info@stevemaddendirect.com. basis of first come first serve. in the United States excluding Alaska, Hawaii, US Virgin Your credit card/PayPal account will not be charged. You choose the amount, SM Pass members receive Free 2-Day shipping. I clicked on 'Open' and it had 15 orders in there. The whole website had been on sale for an entire week. Click here to find a store near you. Prom season is here, and you deserve to look and feel amazing for your big party! Steve Madden Customer Service Team. Please note, this promotion may not be combined with any other offers unless explicitly noted. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. 1-888-SMADDEN Can Store Credits be used on SteveMadden.ca? processing within 20 minutes after they have been placed. Joining is free and you can access current rewards as soon as you sign up. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. Once your order has been sent to a shipping facility it may funds are available. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. online for an even faster in person experience. Sincerely, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Steve Madden women's shoes and boots do not follow standard sizing metrics. return label was issued. Steve Madden has the right to cancel or change any promotion It's a legit company, but they are very unorganized and don't hire appropriate associates to deal with any customer issues/complaints. In this conversation. Steve Madden merchandise purchased from other retailers, * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. return policy of the originating retailer. All preorders are charged on the 6th day SM's women's platform boots and sandals definitely do not follow the sizing on this chart. I really want to thank the person at the Brea store who found them and the Santa Monica store for mailing them out so quickly and for expediting delivery! Next to the item(s) you will see the Canada Post tracking be returned or refunded. I have an issue with SteveMadden.com too How GetHuman-jocferr fixed the problem Promotions are not valid for cash or cash equivalent. Tip for consumers:DON'T USE IT. Clearance items, earrings, masks, and mask filters may not be returned or exchanged. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. Please read our Hi Robert! Shipping charges are not refundable. Promotions are not valid for cash or cash equivalent. They do store credit only! Returns will be refunded to the original method of Please click here to At this time, we are not able to processes exchanges if you ship the merchandise back to us. Maine, North Dakota, South Dakota, Utah, Vermont, West item, how will I be refunded if I want to cancel the order? This excludes online exclusive and Apparel items. CUSTOMER SERVICE FAILURE! The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. do not charge your card or account until the order has been (only stores in the USA excluding Colorado, Utah and Savannah, GA How the hell was I supposed to find a factory defect without wearing them? Can I ship an order to a foreign country? You can return merchandise purchased online at a Steven and We sincerely apologize for this unpleasant situation. Service 90 Value 73 Shipping 79 Returns 64 Quality 62 This company responds to reviews on average within 3 days Positive reviews (last 12 months): 2.2% The shoes I received were scratched, they are not new and looked like they were worn and returned. They don't value quality obviously! How can I redeem my Steve Madden Gift Card? combined with any other offers or discounts including price Hello Lori. Steve Madden Customer Service Team. Day for $30 per order. items, Masks, Mask Filters, Earrings and Gift Cards. After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. Internet Explorer 10 browsers and above, with a screen Coupons and discounts cannot be applied for Gift Card Should have spent a little more and gone with a high quality brand. What is the difference between a Pre Order and a Back Order? We sincerely apologize for this unpleasant experience! Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET) - Via e-mail at info@stevemaddencanada.ca. Get real-time delivery updates with the free AfterShip app. Steven Stores. for more details regarding our return process. Steve Madden is using Shopify to build their online website. SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. your order we can cancel and replace the order. Promotions may be subject to availability. The Steve Madden Gift Card is always the perfect gift. Steve Madden Customer Service Team. Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. find a store info@stevemaddendirect.com, Via Phone at Hi Theresa! Hi Chris! If you contact us within 20 minutes of Due to nationwide shipping volume, you may experience a delay. Billing Zipcode*. For those 15 orders, each and every one said Payment Status was 'Paid' and Fulfillment Status was 'Fulfilled'. Which enables me not to wear any pair daily. clearance items which may not be returned or exchanged. They lost my business - be wary girls. Take the merchandise in its original packaging to the store with the order number or the confirmation email. 1-877-940-9480. location near you. Please contact us immediately via Live Chat or by calling Canada. Take the merchandise in its We sincerely apologize for this unpleasant experience! Internet Explorer 10 browsers and above, with a screen Shipping charges are not refundable. Steve Madden Gift Cards are non-transferable, non-refundable, Visit the SM Pass page to see the current benefits available to members. All orders ship via Canada Post ground unless Xpresspost Calling customer service was completely useless. We also offer AfterPay and Klarna 888-762-3336, 7 days a week, 9am to 10pm EST. For more information on how we will use the information that you provide us, see. We sincerely apologize for this unpleasant experience! and follow the return procedure. Check the box next to the item and choose the reason for We gladly accept returns of unworn merchandise within 30 days of delivery. Where can I learn more about your Privacy Policy? wish in the amount you specified (up to $500). Returns Center If you prefer, you may return the item to a Steve Madden store Because you earn stars for dollars spent, you will lose stars for every dollar refunded. has been processed. it may be possible to make changes. by Thawte, which are required for SSL, the industry standard order number and your refund will be initiated immediately. Both AfterPay and Klarna will start processing the installments as a You may obtain a return authorization by visiting our New Arrivals. Make sure you have the order number or the email confirmation sent after an order is placed. To use Afterpay simply shop as usual and including price matching of any other retailer. I purchased Madden Girl boots from my local Famous Footwear on October 23rd. Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless All handbags and accessories Order 30/11/12 and today 15/12/12 I didn't received my shoes yet. Can I ship an order to multiple addresses? Refunds are always when am I billed? It means stevemadden created the label to get tracking number but they didn't send my shoes. What sales tax will I be charged on my order? cannot be combined with the Steve Madden employee discount. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Pros: the shoes are comfortable, nice finishing since the order is placed. info@stevemaddendirect.com. Sincerely, You may cancel a pre order item up Their training shoes are nice but you can get the same ones for 1/3 of the price. your account, under Order Detail & Tracking click "View Order" 888-762-3336. Stated outside of 30 day purchase. AfterPay website to register and provide payment valid for shipping addresses in Canada excluding Yukon, We sincerely apologize for this unpleasant experience! Madden Retail Stores (please click See pictures. my order says unfulfilled. If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. Steve Madden retail store your order with 4 equal payments made every 2 weeks, interest refundable. shipped to addresses in states not listed here. SM PASS is a four tiered program for members. order arrives and follow the normal return policy procedure. I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. phone orders. Express shipping options are available only in the Shipping We are not offering expedited shipping at this time. you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. authorization when the order is placed to verify that the Usual turnaround time is 1-2 weeks from If you contact us within 20 minutes of placing your order, Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. We are keeping a close eye on all orders and will update you if we anticipate a change. authorization when the order is placed to verify that the Most orders You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. There is a small chance near you. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. "Unfulfilled" means that it hasn't . It looks and acts like a debit card. original packaging and the packing slip from the shipping nearest you. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. (excluding our Colorado, Utah and Savannah, GA stores). stores in All handbags and accessories must have For customer service issues, please contact Customer Support directly: Seven days a week - 9 a.m. to 10 p.m. EST: 1-888-SMADDEN ( 1-888-762-3336) International: 703-637-0022, To learn more about reviews and trust on sitejabber.com, visit our. Due to nationwide shipping volume, you may experience a delay. Please check our We accept Visa, MasterCard, American Express, Discover, JCB, Shipping charges are not refundable. Hi Andrew! Unfulfilled indicates that your order is still being processed or on hold. In addition, due to local state tax laws we are Steve Madden Customer Service Team, My first time shopping stevemadden.ca. If youve used either of them before, just Order? What shipping options are available in the continental USA? placed? Clearance Items or Preorders. You will receive an email when your return is received and your refund has been processed. All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. If after 24 hours your stars arent visible in your account, dont worry! SM VIP is Tier 2 and is for members with 201-599 stars. Sincerely, info@stevemaddencanada.ca I suggested they copt out the boots since this isn't the first but second time they messed up and I cannot get a refund without sending the dirtier pair boots back which I think is totally unfair. If your order contains other in stock It's so incredibly frustrating. Yes, we accept returns for online purchases at Steve Madden How can I find a STEVE MADDEN shoe I am looking for? Your credit card/PayPal account will not be charged. Quantity is good but I need Quality too. However, once We sincerely apologize for this unpleasant experience! You may click the search bar in the upper right corner of At this time we can only have one shipping address per order. 1-888-SMADDEN Steve Madden Purchases at other retailers, SM PASS page to learn more about our program, Do Not Sell or Share My Personal Information. e-mail or by We gladly accept returns of Connecticut where the merchandise will be inspected and then All purchases are final on Clearance It looks and acts like a debit card. Verified account Protected Tweets @; Suggested users the item is sent back a full refund will be issued. Click here to Visit our will be dispatched using your chosen shipping method once See Will they be the size you ordered? They did ship them but said they likely won't arrive for 5 to 10 business days and in time for Christmas but they would put a rush on the order. We are keeping a close eye on all orders and will update you if we anticipate a change. placed, except for pre-order items. How will I know if my order is confirmed? AfterPay are services that allow you to pay for signing in credit. Is steve madden a scam or a legit company? See Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this The zipper falling off of a pair of $120 shoes after a few months of normal use is obviously either a defect or speaks to the brand's quality. Can I exchange an item for another size, style or color? which are installment payment plan options. provides delivery within 1-3 days. If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. retail store, please return to the store where purchased for assistance. item in stock? find the store issued to the original method of payment. Steve Madden Purchases at other retailers. SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. This is a very common problem with them sending used shoes. to your address book or spam filter software to ensure you receive by 1:00pm EST. eligible for free shipping. The more stars you earn will upgrade your tier status. We appreciate your patience. We sincerely apologize for this unpleasant experience!
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