[1][Wolverhampton City Council request email] If you hold a current Driver or Vehicle Licence with City of Wolverhampton Council, you will need to register with the "My Licence Portal" to inform of arrests, cautions, charges, convictions and Fixed Penalties as part of your conditions of licence. J((h Safety and health of drivers and the public; High standards of vehicle safety, comfort and access; Prevention of crime and disorder and the protection of consumers; and, Equality and accessibility in service provision. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. endobj (05798215). Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". Taxi drivers 'missing out on Covid . Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise. xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m Get started now and lets get this sorted. Slower processing times and higher fees elsewhere had encouraged many drivers to choose Wolverhampton. He backed plans for a government review into licensing, saying it should "bring it up-to-date and to create a regime that is fit for the 21st Century". Resolver can help you send your complaints to Wolverhampton City Council. the use of this email or attachments. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. . ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6) E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( The BBC has been unable to determine whether the drivers accused of offences have faced criminal proceedings. TheFreedom of Information Act 2000may restrict the release of some or Across 2021 and 2022, 55% of applicants failed this assessment. This email contains proprietary confidential information some or all of <> The situation has led to a chaotic picture emerging around the country, with authorities unable to control all cabbies working in their area. NOTE: Please do not edit the subject line when replying to this email. The report made furthest from the West Midlands city came from a complainant more than 150 miles away. We willcarry outan assessment Contact us if you think it should be reopened. In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it. Please notify This week, the government said it was tightening taxi safety guidelines and considering stopping drivers from operating hundreds of miles away from where they were licensed. (%-% ii(BsKIh9O/4 GS jJV ( ^j@J(QH((((((( . 2023 Resolver Consumer Online Limited. J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R "We would like to see a return of standards so that public safety is not put at risk.". The request was refused by Wolverhampton City Council. Learn more about Resolver Pro and how to claim your business. If you are not the intended recipient, an addressing or transmission error (PE QE Q@ EPEPEPEPQGE Q J( uKIJ( (C %Z %( _(4 PR@%PK ( ( Established in 2008. Dear Wolverhampton City Council, Please could you provide a list by (name / address / contact details /) . DearL Thompson Wolverhampton Council, endobj Please provide number of complaints received by council in relation to uber taxis from 2015-2019, Information request ( This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. We use the DBS Update Service to check drivers DBS certificates every day of the week. Wolverhampton then made it very easy to get licenced there, issued tens of thousands of licences for a population of 260,000 and therefore made the standards of private hire taxis slip in the whole country malcster_75 8 mo. Council cannot accept responsibility for any loss or damage arising from Subscribe to our newsletter to get the day's top stories sent directly to you. 2019. As of the middle of last month, there were 2,634 applications in the queue, with 1,924 processed but awaiting more information from the applicant. <> ( Established taxi drivers in Wolverhampton have previously protested over what they said was a fall in standards since the Deregulation Act was introduced. Mr Ashford welcomed news of the government's proposals for tougher legislation. Explore in 3D: The dazzling crown that makes a king. This request has been closed to new correspondence. A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. Across the weekend (Friday 18 December and Saturday 19 December), 27 taxi drivers were issued with enforcement action, including defect notices or suspension of licenses. ( (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE Well always be on hand with guidance and support to help you get the results youre looking for. has misdirected this e-mail; you must not use, disclose, copy, print or It showed that in 2019 a total of 11,461 applications to Wolverhampton Council came from drivers based in Birmingham, while there were 2,457 from Manchester, 1,926 from Coventry, 1,279 from Leicester, 1,102 from Nottingham and 432 from Telford. 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? ( By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. However, if you'd rather complain directly, you can use the above address to contact Wolverhampton City Council. except where the sender specifically states these to be the views [1][Wolverhampton City Council request email] DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire. 2. is a registered charity in England and Wales (1076346) Download Did this woman die because her genitals were cut? Any views expressed in this email are those of the individual sender, Would you be willing to provide a witness statement? which may be legally privileged and/or subject to the provisions of 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. <> ofWolverhampton Council . ( Subscribe to one or all notification sources from this one place. The secret mine that hid the Nazis' stolen treasure. Our reference: 1386425, Response all information to be supplied.pdf, 96K ( Taxi drivers protesting in Wolverhampton last year over the city council's controversial licensing system. ( which may be legally privileged and/or subject to the provisions of ( ( Any views expressed in this email are those of the individual sender, ( 2 0 obj ( Taxi and cab drivers have staged go-slow protests against the current regulations around the country, saying they leave the public at risk. proceeding with your request. Your donations keep this site and others like it running. City of Wolverhampton Council takes taxi licensing seriously. View as HTML. The delegation was agreed by the district authority's cabinet on. 6 0 obj Police were informed in all cases, it said. Please check with your phone provider if you are unsure about how much a call will cost. 1. mailto:[Wolverhampton City Council request email], 92K "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. ( The report noted there had been a decline in the number of private hire drivers nationally since 2020, possibly, it said, because drivers had left the industry after seeing a loss of trade during the Covid-19 pandemic. Follow BBC West Midlands on Facebook, on Twitter, and sign up for local news updates direct to your phone. The authority said it dealt with complaints robustly, with all safeguarding issues dealt with within a day "regardless of where the driver is in the country". Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, Rita Ora and Karlie Kloss arrive at the Met Gala, France May Day protests leave dozens of police injured. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. Please provide as much information as possible to help our Licensing Compliance team investigate your complaint. Read about our approach to external linking. The secret mine that hid the Nazis' stolen treasure. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. Before becoming a driver, there are several requirements that must be met. ( the author immediately by replying to this email. Yours faithfully Papers found the situation had emerged since the government in 2015 ruled drivers could register anywhere in the country, not just their local area. P(j _JZm(AI OJ)i(QEZJZ %zQ@-% QI@PIKE %Q@ QKE %Q@Q@IE QE Rw(A((((((((((((EPEPER9(4sKI !PEPIKE %- QE Q@(AEP ( ( ( ( ( J ( QZ((G4 !h % QE @sG4 QKI@4sG=> GKu H( EJ)i(RQ@Q@y KE( ()(C Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. Current guidelines allow councils to set their own driver standards, including whether to make the checks. We provide commercial You may change your settings at any time or accept the default settings. "They will know for example, that the children live together in residential care homes and become friendly with them, and quite easily take advantage of a particular vulnerability by being approachable by offering a sense of fulfilment to that child by offering things that are perceived to be quite adult or responsible such as alcohol, drugs and gifts, and begin grooming them that way before abusing them.". Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. Yours faithfully, In Wolverhampton itself, there were four allegations of CSE and four serious sexual allegations. City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. It just seems like the budget line comes first above everything.. The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. Wolverhampton Council launched The Additional Restriction Grant - Taxi and Private Hire Grant Scheme to help drivers across the city. If the applicant is renewing their licence or has held the same licence within the last 12 months, they must provide an HMRC Tax Check code to show that they registered to pay tax. Governance } !1AQa"q2#BR$3br ( We will inform youif this is The guidelines have been benchmarked against the Institute of Licensings Guidance and the Governments Statutory Standards and in both documents cases, the Councils rehabilitation periods are longer. ( (( ) ( ( L9@sG4s@4sG4s@4sG4s@sKG4( ((((aEP0(QE( ( (`QE This email contains proprietary confidential information some or all of VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. Yours faithfully It's quick, easy and (best of all) it's free. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. ?$;@>~T&qM+lT?zgi-]rlR%I*ndshgU / Once a statement is provided you may be asked to give evidence in court. In one instance, a council officer drove more than 100 miles to a suspect driver's home and "took his licence away from him on his doorstep". Wolverhampton Council hands out 15,000 taxi licences in one year to drivers across UK By Peter Madeley Wolverhampton Transport Published: Jan 10, 2020 Comments Wolverhampton Council. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! Z( sEPEaZ5 )VJZHiZ)Qj4 va@b Wolverhampton licensing bosses have insisted they informed relevant authorities when serious reports of crimes were made, but several councils have told the BBC they were unaware of the allegations. On April 29, 2020, council officers received a complaint that Ayub, aged 25, had picked up a passenger who had not pre-booked, which is a requirement of both her private hire licence and car insurance policy. u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h Reports of child sexual exploitation are among allegations made against drivers licensed in Wolverhampton, but who also operate across England. Members of the council's regulatory committee are set to discuss the matter on Wednesday. View our cookie policy here. In response to your request, please see attached our response to your 1 0 obj Your donations keep this site and others like it running. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. 'Downloads' section of the Council's Taxi Licences webpage). Some drivers may have taken on related work as delivery drivers, the report added. ofWolverhampton Council . However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. Visible links The city has taken on new staff in a bid to cope with demand, documents say. (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE Concerns have also been raised over passenger safety. disseminate the information contained within this e-mail. Just raise a case and leave feedback after. Established in 2008. request. As such, the Council considers those applications and where the applicant is fit and proper, a licence is granted. Further information about the vehicles and drivers licensed for South Staffordshire are available on ourInformation for Passengers page. The service also undergoes audit each year. Importantly, our driver conditions dictate that drivers must cooperate with reasonable requests from compliance staff authorised in other areas. If you have a complaint about a driver, vehicle proprietor or operator, you can provide information at Taxi Complaints or call our dedicated complaints line 01902 55 TAXI. <>/OutputIntents[<>] /Metadata 371 0 R/ViewerPreferences 372 0 R>> Wolverhampton council said it stripped licences from suspects immediately. They will investigate your complaint and respond to you direct. ( ( WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. If you are not the intended recipient, an addressing or transmission error Subscribe to one or all notification sources from this one place. The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. ( Has the incident been reported to the police. Taxi drivers and council colleagues say farewell to Elaine Moreton (centre) who is retiring at the age of 75 after 39 years' service. has misdirected this e-mail; you must not use, disclose, copy, print or The authoritys total income from private hire and Hackney Carriage licensing was 157,482. ( (@QE All rights reserved. To apply/renew your driver or vehicle licence follow the links below. It prompted licensing bosses at Wolverhampton Council to streamline its application process and slash the prices of licences leading to a dramatic increase in applications. Private hire drivers have been accused of sex crimes over 150 miles away from where they are licensed, Taxi drivers have held protests around the country over cross-border hiring, Taxi drivers in Wolverhampton say they have been protesting about the issue for years. The application fee for a New Private Hire Driver licence is 64.00 for a 1 year licence or 120.00 for a 3 year licence and must be paid electronically as part of this application process. ( hh hh hhQ@%- QK@ EPEPPQE QEQE QE QE0 . Governance Where there are motoring convictions, these are also considered against the Councils guidelines. )i( ( 4G Navdeep Nijjar With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. please follow the link to Wolverhampton City Council Taxi Licensing. send you a fee notice and we will require you to pay the fee before These guidelines have been consulted on with the industry, police, courts and all other councils. What action has been taken by Wolverhampton council? endobj Enquiries are made with those authorities and any previous complaints considered with the Councils Guidelines. )})( %- RJ- K@ J(i)i( ( ( L thompson made this Freedom of Information request to Wolverhampton City Council An enquiry is also made to the DBS to determine whether the information is that the driver has been added to a barred list and is prohibited from working with children and/or vulnerable adults. This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. C " Wolverhampton registers about a third of England's taxi drivers, according to a report. The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. Weve helped millions of people find a resolution. . privacy legislation. ( Taxi complaints Wolverhampton City Council. Public safety is paramount and we are constantly working to improve our processes to protect people. )((((QE( ( ( ( ( ( ))h9G4:9 4wE/4 sIJ ( It will see eligible drivers receive a one-off payment of. ( <> Putting things right Complaints process Other options to complain to the Information Commissioner's Office. Summary of CCTV Requirements 1. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. Customer Engagement Officer A site to help anyone submit a Freedom of Information request. 30 March 2022. Most populous nation: Should India rejoice or panic? might not provide that informationto you. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Help us protect your right to hold public authorities to account. The BBC is not responsible for the content of external sites. City of Wolverhampton Council said it prioritised local taxi driver applications. Councillor Philip Page, chairman of the councils regulatory committee, said: We take public safety very seriously at Wolverhampton. ( Change of Address. Where complaints are made, the Council has a key performance indicator (KPI) for all complaints involving safeguarding concerns to be investigated within one day. 8 0 obj The topic of taxi safety comes after the case of "black cab rapist" John Worboys, who police believe may have carried out more than 100 rapes and sexual assaults on women he picked up in London between 2002 and 2008. endobj and a limited company (03277032). Most populous nation: Should India rejoice or panic? ( the author immediately by replying to this email. On Tuesday, the Department for Transport announced new proposals for taxi and private hire drivers to have to pass enhanced criminal record checks before being granted a licence. Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". Public safety is paramount and we are constantly working to improve our processes to protect people. Is climate change killing Australian wine? Meanwhile Walsall Council received just 48 new applications for licences last year, when it had a total of 1,129 private hire drivers registered. Resolver is a totally free service that you can use to complain effectively. We couldnt load the mail server logs for this message. The service has never failed an audit. When questioned by council officers, Ayub, of Broadway, in Shirley, Solihull, said the increased cost was a result of coronavirus. However, there remains no official system of ensuring all authorities are aware of suspected criminal activity, although the council "refutes any accusation" of failing to pass on details. ( The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . This policy relates to surveillance cameras, also. mySociety Thank you for your request for information received on6 November The BBC is not responsible for the content of external sites. Then like us on Facebook and follow us on Twitter. <> ( ( A driver working in Southampton when a serious sexual allegation was made against him in October 2017, A Wolverhampton taxi driver accused of being involved in child sexual exploitation on 16 June 2017 in Bolsover, Derbyshire, A serious sexual allegation recorded as taking place in Mansfield, more than 70 miles away, on 3 October 2016, One allegation of CSE made in Shropshire in January 2018 along with two other serious sexual allegations in 2017, In Telford, where authorities have dealt with. endobj except where the sender specifically states these to be the views The first is an enhanced Disclosure and Barring Service (DBS) check, which includes a check on the children and vulnerable adults barred list. 4 0 obj Printed from https://www.whatdotheyknow.com/request/taxi_complaints_4?unfold=1 on May 02, 2023 00:03. requested for any other reason together with the reason(s) why and details The secret mine that hid the Nazis' stolen treasure. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/StructParents 0>> Help us protect your right to hold public authorities to account. The campaign also highlights the risks involved in taking an unlicensed vehicle and how to identify a legitimate taxi or private hire driver. endobj Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. )(((h(QE But it added: "We are currently developing a referral mechanism that would inform, in writing, all the relevant safeguarding, policing and licensing authorities in an area when we take action in relation to a driver licensed by us, but operating in their area.".
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