Management Training

We are offering specialized courses in management designed to develop your skills!

In addition to the Business Management Certificate (read below), we offer 2 more certificates:

Business Management Certificate

Business Management Certificate curriculum

Management Systems and Leadership course:

This course will focus in operations management, organization behavior and leadership. Operations, one of the primary functions of a firm, are concerned with the systematic design, management and improvement of the processes that transform inputs into finished goods or services. As marketing induces the demand for products and finance provides the capital, operations produce the product (goods and services).

This course provides a foundation for understanding the operations of a firm and provides the skills necessary to critically analyze a firm operating performance and practices. Unlike courses that treat the firm as a black box, we are primarily concerned with opening up the black box and discovering what makes a firm ticker, for that matter, stop ticking. In contrast to management courses, the focus here is on the technological rather than human dimension of firms' internal operations though there are obvious connections between the two that will be explored. In contrast to the measurement focus of accounting courses, the concern here understands what elements of a firms operations enable it to produce quality outputs at a competitive cost structure. That is, we focus on how the physics of material, work and information flows and the design and management of a firms processes interact to determine a firms cost structure and its ability to compete effectively in terms of such non-cost measures as quality, variety and speed.

Because the operations of a firm vary widely from one industry to the next, a course like this cannot cover all topics that are relevant to any given industry. Rather, a set of topics that are fundamental to understanding operations in a wide range of industries have been selected; these concepts are then illustrated using cases from a diverse set of businesses.

Organizational Behavior and leadership: How can you motivate employees to go above and beyond the call of duty? How can you be sure that your decisions are not biased? What tactics can you use when you do not have the formal authority to tell someone what to do?
This course adds an understanding of life in complex organizations by covering topics spanning the micro, or individual, level of analysis (e.g., motivating employees, making effective decisions, matching compensation to jobs); the macro, or organizational level of analysis (e.g., designing an organization to fit with strategic objectives); and also topics that integrate these two levels (e.g., negotiation tactics, managing with power and developing a strong culture). The processes necessary to organize motivate and lead people engaged in collective activities are explored; the course will also develop concepts and strategies to help you to become a more effective leader. Readings, cases, exercises and videos have been selected to illustrate the conceptual and applied aspects of individual, group and organizational behavior. This course will discuss the issues of management and leadership in Africa and Middle East private and public sectors through discussion and class participation.

Financial and Managerial Accounting course:

WFinancial Accounting: This course provides managers with an awareness and understanding of accounting fundamentals, including the uses and limitations of accounting data in decision-making. Class develop the fundamentals of each topic; explore its implications through examples (problem-solving); and incorporate the topic into the framework of the accounting process and the financial statements.

Two general, and somewhat unusual, themes run throughout the course. The first is that there is no truth in accounting; determining whether a financial accounting report is good or bad requires specifying who is reading the report. The second is that accounting can be reduced to tracking the difference between the flow of cash and the flow of wealth; if you can explain that differences then you know just about all there is to know from an accounting standpoint. Performance Management/Managerial Accounting: Managers need information to perform three essential functions in an organization: planning operations, controlling activities and making decisions. This course is concerned with how a manager should use accounting information within his or her organization. It aims to show what information is needed within an organization, where that information can be obtained and how it can be used by managers to plan, control and make decisions.

Business Communication Course:

This course will cover business communication from the perspective of leadership communication, fundamentals of public speaking in today's business environment. Through prepared and impromptu speeches aimed at moving others to action, peer coaching, and lectures, students will sharpen their authentic and persuasive communication skills, develop critical listening skills, improve abilities to give, receive, and apply feedback, and gain confidence as public speakers. Basic business writing skills will also be covered. Discussion and participation are major part of this course.

International Business and Legal Issues Course:

This course will cover different issues in doing business overseas and how Middle Easters and Africans can do business in other countries, and also what they can expect from foreign investors who are interested to invest in their countries, and how they can communicate with them by understanding the way they practice business. The course will discuss the international monetary system, different business cultural practices, international trade and tariff. This course also covers the legal issues that can affect the business domestically and internationally. Participation and discussion are major part of this course.

Marketing & Sales Management Course:

Covering a wide variety of topics related to marketing management within private- and public-sector enterprises, this course focuses on three broad areas of management activity: the analytical prerequisites for strategic marketing planning; the development of strategies that simultaneously create economic value for the enterprises customers and owners; and the implementation of marketing programs. Where appropriate, the course integrates marketing issues with financial and operating strategy issues.

Some topics covered include:

  • Strategic market planning frameworks
  • Strategic growth options and their relationship to profitability
  • Customer analysis: understanding the customer loyalty opportunity
  • Industry analysis: business context analysis and scenario planning
  • Competitor analysis: building unfair advantage and efficient innovation
  • Organizational responses to environmental uncertainty
  • Identifying and articulating unique customer value propositions
  • Aligning internal operations with external strategic vision
  • Building a customer-centric organization

This course will give some time to discuss the issues of sales management. In order to provide a sense of realism, the course introduces important concepts through the lecture and case method. Assigned readings, cases or other handouts serve as the basis for advanced discussion and application of strategy issues.

The course also will give greater attention to the marketing issues in the country where this course will be taught, and how African and Middle Eastern countries market their products overseas.